Embedded service solutions for product sales and customer support
Ready-made service programs for retail, ecommerce, banks, brands and marketplaces. We help increase revenue, boost customer loyalty and launch after-sales service without complex in-house infrastructure.
Who it's for
For retailers
Additional revenue after product sale
For ecommerce
Service at checkout and post-order
For banks
Value-added services for financial products
For brands
After-sales support and customer experience
For marketplaces
Service modules for sellers
For service companies
Additional support and maintenance programs
Solutions for business and customers
Service protection programs
Extended warranty and damage protection for customer peace of mind
Subscriptions & after-sales services
Repeated customer engagement post-purchase
Trade-in / Upgrade
Device exchange and upgrade programs
Customer support
Modern support via chat, phone and online channels
Additional services
Setup, installation and expert consultations
Post-purchase services
Delivery, maintenance and post-sale support
How service solutions work
How it looks in business
Retail exampleWhat it gives to business
Customers receive clear, comfortable service at every stage — from purchase to maintenance
Online, offline and after-sales channels work together, creating continuous customer connection
Service programs motivate customers to return and recommend the brand, increasing LTV
What's included
Customer support
24/7 communication via chat, phone and digital channels for fast issue resolution
Diagnostics & repair
Network of certified service centers and partners for quality device maintenance
Service management
Full logistics, processing and quality control cycle — from intake to customer return
Digital customer portal
Convenient online access to request status, program conditions and service history
Request management
Submission, tracking and processing in a unified system with transparent status
Program analytics
Detailed sales, conversion and usage data for informed business decisions
How it works for business
Where to sell or offer service
The solution is suited not only for product sales, but also for service companies wanting to offer additional services to customers at various interaction stages.
Launch & monetization models
Customer pays for service once at product purchase
Regular payments for ongoing service access
Service is bundled into the main product price
Service under partner's brand — full customization
Revenue split between partner and platform
Service as added value for customer retention
Partner can choose a launch model based on product, sales channel and business goal.
Product categories & application areas
The solution adapts to any products and services — from retail to financial and service businesses.
The solution also suits companies selling services and wanting to offer additional service products to customers.
Why it's profitable
Additional revenue
New profit source without changing core business
Higher average check
Service increases each transaction value
Customer loyalty
Post-purchase customers stay with the brand
Repeat sales
Service contact creates new sales opportunities
Less burden
ektaservice handles the operational part
Ready infrastructure
Service network, support and tech already in place
Reliable infrastructure for scaling
years of experience
customers
partners
cities covered
support
Use cases
Electronics retail
Service added to purchase in-store or online
Ecommerce
Service sale at checkout or post-order
Banks & financial services
Additional protection programs for clients
Service business
Additional services for clients post-service
Ready to launch a service solution for your business?
Leave a request and we'll prepare a launch option for your sales format and customer journey.