Services

Guaranteed replacement ofthe screen, speaker, and microphone in case of breakage or mechanical damage.

«Smart Protection 6 months» - the service is valid within 6 months from the day of the purchase.

«Smart Protection 12 months»- the service is valid within 12 months from the day of the purchase.

The service is valid if:

-The failure or mechanical damage of the display;

-The failure of speaker or microphone;

-The software malfunction

The service is not valid if:

• In cases not provide for above.

How the service works?

• defects in the operation of the device have been found;
• You called the Contact Center hotline;
• You Registered the application:

Option 1.

Send the package of documents Online: go to your personal account through the "Login for the client", select the section "My services", select the function "Check out the application", choose the method "Send the package of documents Online", fill out the fields for processing the application and attach a copy receipt for payment of the device and service “SMART PROTECTION”, register the application. Actually send the device in complete set with the original warranty card, filled by the seller with the store's seals, delivery service "Nova Poshta".

Option 2.

Send the package of documents by "Nova Poshta": documents are the follows: application for device repair, act of acceptance and transfer of the device (Suppl. No. 3), original of the warranty card for device, a copy of the fiscal receipt for payment of device and cost of KAPUSTA service (in case, if the payment for the cost of device was carried out in parts - it is necessary to provide copies of all receipts), operational documents for the device, if such are provided;

Factually send your device in complete set and a set of documents. The device is sent with the original warranty card, filled with the seller with the store's seals.

Before sending the device you need to save personal data, to exit personal account systems, check the absence of SIM cards and memory cards in the device.

The documents and the device should be sent by the delivery service "Nova Poshta".

Recipient: city of Kyiv, "Nova Poshta" Branch of EKTA SERVICE No. 268. All shipments are carried out at the expense of the Recipient by bank transfer -LLC Ekta Service

You will receive the repaired device within 14 days.

By purchasing the SMART PROTECTION service, you join the public contract that is valid at the time of payment and agree to its terms and conditions.