Post-warranty service of your equipment. If you run out of warranty, you can prolong it.
«Additional service +1» the service is valid during a year after the ending of the main warranty.
«Additional service +2» the service is valid during 2 years after the ending of the main warranty.
The service is valid if:
- defects in the operation of the equipment occurred due to the fault of the manufacturer;
- The operation of the device was carried out according to the rules established by the manufacturer.
- defects in the operation of the equipment occurred due to the fault of the manufacturer have been found;
- You called the Contact Center hotline;
- You Registered the application:
The service is not valid if:
- defects in the operation of the equipment occurred due to interference in the operation of the software or operating system.
- Availability of mechanical damage or violation of operating conditions
(chip, hit, crack, availability of liquid, traces of voltage drop end et al.)
How the service works :
Option No. 1.
To Send the package of documents Online: go to your personal account through the "Login for the client", select the section "My services", select the function "Checkout the application", choose the method "Send the package of documents Online", fill out the fields for processing the application and attach a copy of check for payment of the device and service ADDITIONALSERVICE and a copy of the Application-joining (the document you received at the time of purchase of the service) register the application. Factually send the device in complete set with the original warranty card, filled with the seller with the store's seals, by delivery service “Nova Poshta”.
Option No. 2:
To Send the package of documents by "Nova Poshta": documents are the follows: a copy of the check for payment of the price of the device and theADDITIONALSERVICE service, an application for replacement of the device (Application-joining - the document you received at the time of purchase of the service), the application must indicate a malfunction, phone number and email address. Factually send your device in complete set and a set of documents. The device is sent with the original warranty card, filled with the seller with the store's seals.
Before sending the device you need to save personal data, to exit personal account systems, check the absence of SIM cards and memory cards in the device.
The documents and the device should be sent by the delivery service "Nova Poshta".
Recipient: city of Kyiv, "Nova Poshta" Branch of EKTA SERVICE No. 268. All shipments are carried out at the expense of the Recipient by bank transfer -LLC Ekta Service
You will receive a refurbished equipment or certificate for a new one within 14 days.By purchasing the service ADDITIONAL SERVICE, you join a public contract that is valid at the moment of payment for the service and agree to its terms and conditions.